Terms of Service

These terms govern your use of the Gostly website and, unless a signed agreement says otherwise, the Gostly platform and the devices we deploy. Please read them — particularly the sections on monitoring limits, warranties, and liability.

By using this site or the platform, you agree to these terms. If you are agreeing on behalf of an organization, you confirm you have authority to bind it.

If you have a signed agreement, it controls

Most Gostly deployments run under a separate master services agreement, order form, or government contract that covers scope, pricing, service levels, and data handling. Where those documents conflict with these terms, those documents win. These terms fill the gaps and govern anyone using this website without a signed agreement.

What we provide

Gostly deploys sensors and AI cameras across infrastructure and operates the platform they feed — a live map, dashboards, alerts, long-term data storage, and analysis tools. The specific devices, sites, features, and support commitments for any deployment are defined in your order documents, not here.

We may change, improve, or discontinue features over time. We will not materially reduce functionality you are paying for during a paid term without notice.

Monitoring limits — please read this one

Our sensors, cameras, and alerts are informational tools. They are not emergency services and not a life-safety system.

• Not a substitute for code-required systems. Gostly does not replace fire alarms, smoke or gas detection, security alarm monitoring, medical alert systems, or any equipment required by law, code, or insurance. Keep those in place and maintained.
• Not an emergency dispatcher. We do not monitor your alerts on your behalf and do not contact police, fire, or medical services for you. In an emergency, call your local emergency number.
• Delivery is not guaranteed. Alerts depend on device power and connectivity, wireless and cellular networks, internet service, email and SMS carriers, and correctly configured rules — much of which is outside our control. Messages can be delayed, undelivered, or incorrect.
• Sensors can be wrong. Devices can fail, drift, lose calibration, be damaged, or be obstructed. Analytics derived from cameras are estimates, not exact counts, and should be treated as such.

Decisions with safety, legal, or financial consequences should not rest on our data alone. You are responsible for validating anything critical before acting on it.

Your data stays yours

Readings from your devices, the analytics derived from them, and the records you create in the platform belong to you. You grant us the rights needed to host, process, transmit, back up, and display that data in order to run the service and support you — nothing more.

We may use aggregated, de-identified information that does not identify you, your sites, or any individual to operate and improve the platform. We do not sell your data. See our Privacy Policy for how personal information is handled.

Deployment, sites, and equipment

• Access and conditions. You will provide safe, lawful, and timely access to installation sites, along with any power, mounting, network access, permits, or approvals the installation requires.
• Ownership. Whether devices are sold to you or provided as part of a subscription is set out in your order documents. Devices provided as part of a subscription remain ours and must be returned or made available for removal when service ends.
• Care of equipment. Do not move, modify, open, or interfere with deployed devices without telling us. Damage, theft, and vandalism at your sites are your responsibility unless your agreement says otherwise.

Acceptable use

You agree not to:

• Use the service unlawfully, or in a way that infringes anyone's rights.
• Deploy cameras or sensors in a manner that violates applicable surveillance, recording, wiretap, biometric, or workplace privacy law — including any notice or consent obligations that apply to your sites.
• Attempt to identify specific individuals from analytics that were not designed to do so.
• Reverse engineer, decompile, or attempt to derive source code from the platform, except where law prohibits that restriction.
• Resell, sublicense, or provide the service to third parties unless your agreement permits it.
• Probe, scan, overload, or interfere with the platform, the devices, or other customers' use of them.
• Share account credentials, or let unauthorized people access your account.

You are responsible for activity under your accounts, and for telling us promptly if you suspect unauthorized access.

Compliance where cameras are involved

Camera deployments carry legal obligations that vary widely by jurisdiction and by what is being observed. As the operator of your sites, you are responsible for determining what notices, signage, consents, retention limits, and employee or union agreements apply to your deployment, and for meeting them. We will support you with configuration, but we cannot make those determinations for you.

Fees and payment

Fees, billing frequency, and payment terms are set in your order form or contract. Unless stated otherwise there, invoices are due within 30 days, fees exclude taxes, and late amounts may accrue interest at the lower of 1.5 percent per month or the maximum the law allows. We may suspend service for materially overdue accounts after giving notice.

Intellectual property

The platform, its software, our documentation, and the Gostly name and marks are ours and stay ours. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your term — no other rights are implied. If you send us feedback or suggestions, we may use them freely and without obligation.

Confidentiality

Each side may learn non-public information from the other. Both agree to protect it with at least reasonable care, use it only for purposes of the relationship, and disclose it only to people who need it and are bound to similar terms. This does not cover information that is public, already known, independently developed, or lawfully received from someone else, and it does not prevent disclosure required by law.

Third-party systems

The platform can connect to systems we do not control — CMMS and asset management tools, GIS platforms, building systems, carrier networks, and others. We are not responsible for those systems, their availability, or what they do with data you direct us to send them. Your use of them is governed by your agreements with those providers.

Term, termination, and getting your data out

These terms apply while you use the service. Either side may terminate for material breach that is not cured within 30 days of written notice. Termination of a paid deployment follows your order documents.

On termination, you may export your data — we will make it available for at least 30 days after service ends, after which we may delete it. Tell us before that window closes if you need more time.

Warranties and disclaimers

We will provide the service with reasonable skill and care, consistent with any service levels in your agreement. Beyond that, and to the fullest extent the law allows, the service is provided as is, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or that data or alerts will be complete, accurate, or timely.

Limitation of liability

To the fullest extent the law allows, neither side is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption — even if advised such damages were possible.

Except for your payment obligations, each side's total liability arising out of these terms is capped at the amounts paid or payable for the service in the 12 months before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law, including fraud or death and personal injury caused by negligence.

Indemnification

You will defend and indemnify Gostly against third-party claims arising from your unlawful use of the service, your breach of these terms, or your failure to meet notice, consent, or other legal obligations at your sites. We will defend and indemnify you against third-party claims that the platform infringes their intellectual property rights. Both sides must give prompt notice and reasonable cooperation.

Governing law

These terms are governed by the laws of the State of Maryland, without regard to conflict of law rules, and the state and federal courts located in Maryland have exclusive jurisdiction. If you are a United States public sector entity, your own governing law and dispute resolution requirements apply instead where law requires it.

General

• If any provision is unenforceable, the rest stays in effect.
• Neither side is liable for delays caused by events beyond its reasonable control.
• Failing to enforce a provision is not a waiver of it.
• You may not assign these terms without our consent, except to a successor of your business.
• These terms, together with your order documents and our Privacy Policy, are the entire agreement between us on this subject.

Changes to these terms

We may update these terms as the service evolves and will revise the effective date above. For material changes we will give reasonable notice before they take effect. Continuing to use the service after that means you accept the updated terms.

Contact us

Questions about these terms: contact@gostly.us, or write to Gostly, Westminster, MD 21157, USA.